Many new-car owners believe they have to go back to the dealer for every service to keep their warranty. In Australia, that isn't the case.
You can choose your mechanic
The ACCC has made it clear that a manufacturer can't refuse a warranty claim just because your car was serviced by an independent mechanic. What matters is that the servicing is done properly, following the manufacturer's specifications and logbook schedule, using parts and oils that are fit for purpose.
What a proper logbook service includes
- The checks and replacements listed for that interval in your car's service schedule
- Engine oil that meets the manufacturer's approval for your engine, such as VW 504 00 or 508 00 on many recent VW Group cars
- Filters and parts that meet the original specification
- A stamped and dated entry in your logbook or digital service record
- Records of the work and parts used, which you should keep
What to check after every service
Make sure the logbook is stamped with the date, odometer reading and workshop details, and keep your invoice. If you ever need to make a warranty claim, these records show the car was serviced on time and to specification.
Fixed or flexible service intervals
Many Audi and Volkswagen models in Australia use a fixed interval, commonly every 12 months or 15,000 km, whichever comes first. Some have different schedules. Your logbook or service display tells you what applies to your car, and we can check it for you.
Book your logbook service in Seaford
We service Audi, Volkswagen, Skoda and Cupra to the logbook schedule at our workshop in Seaford, close to Frankston. Book online or call (03) 8795 7699.
This guide is general information, not legal advice. For details, see the ACCC's guidance on new-car warranties.